Start With the Basics

General Questions

Your order number can be located in your order confirmation email (sent as soon as the order was placed) and in the shipment confirmation email if you have received one.

We ship from many store locations, which means parts of your order can be coming from different places. We will send you an email confirmation for each shipment with details and tracking information.

We will always try to ship from the location closest to you, but sometimes the inventory is only available farther away. This may mean you get some packages in 1-2 days and some take longer (depending on the shipping type).

Generally, orders placed before 1pm local time Monday-Friday are shipped on the same business day. If there is a delay, it usually means you’ve ordered something that is selling fast and we are working to locate inventory. We will always notify you by email if we are unable to ship your order for any reason.

Packages shipped over the weekend will not be picked up by carriers until Monday evening.

Standard
10-14 Business Days
Express
3-5 Business Days

Transit time is always measured in business days, and does not include the day of shipment. On the day we ship your order, it will leave our facility in the evening to be sorted by the carrier, and transit time will start the next business day.

Where transit time is quoted as a range, time depends on the delivery locations distance from the location it is shipped from. Your tracking link should be updated with an estimated delivery date 24-48 hours after you receive notification of shipment.

It’s fairly common for a package delivered by the USPS to be marked delivered 1-2 business days before it actually arrives at its location. Also, remember to check with family members, neighbors, and apartment managers. If you still don’t have your package, please contact Customer Care at 1-416-666-7647 and we will be happy to help!

You need more information

COVID-19 Update

Use our store locator to see if your store is open and/or offering curbside pickup or appointment shopping.

We want to be there for you while we continue to keep you and our employees as safe as possible. To that end, when required, some of our stores will offer curbside pickup. Other stores will have both in-store shopping and curbside options available – use our store locator to check out all the options for picking up your stuff!

Under the circumstances, there may be some delays in delivery. In the case of international deliveries, you will likely experience a long delay. We suggest you get ahead of the rush and beat potential online shipping delays this holiday.

For specific delivery information:

  • You can see the status of your order at any time in your customer account or under track my order.
  • Once your order has shipped, you will receive an email with a tracking link where you can track your order to see estimated delivery dates and any updates from the carrier.
  • Use our carrier websites to find out about their current delivery restrictions or delays in your area.

The fastest and easiest way to exchange or return your items is to visit your local post office! If you don’t have a local post office, check out directions for exchanges & returns on our site. We have extended our return policy so you can exchange or return up to 30 days.

The best thing we all can do right now is to stay connected, listen and learn from each other, follow the instructions of our local governments and health organizations so that we can contain the spread of the virus and get back to normal as quickly as possible!

Until then, we’re here for you wherever you are—in our stores, online and on our app.

Your friends at Criminal Drip

Have a Question?

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